Online Exams
How to take a screenshot
In the CPBK Assignment and Online exams, you are required to take screenshots – in other words, a ‘photo’ of what is currently on your computer screen (a screenphoto or screenshot).
A FULL screenshot is always required. This means that the entire screen (including top and bottom tool/task bars) must be included in the screenshot.
Please follow the instructions in your assignment on how to name files correctly for submission.
In Windows: (Depending on your version of windows, the instructions may differ)
Option 1: Using snipping tool functionality
- Click ‘Start’and search for ‘Snipping tool’and click on Snipping tool to open this option
- Make sure to select ‘Rectangle mode’ to control what you want to snip on your screen
- Click ‘+New’ on the top right of the snipping tool
- The screen will fade, and you can draw your Snip area
- Use your mouse to drag the snip tool around your whole screen (include your top and bottom tool bars for a FULL screen shot)
- Click on the snip tool icon in your toolbar to view your screenshot
- Click on the ‘save’ icon on the snip tool programme
- Save the image with a file name of your choice to your desktop
NOTE: In later versions of windows, you can use the Snipping Tool short cut by selecting ‘Windows + Shift + S’ on your keyboard to activate this programme.
Option 2: Using print screen functionality
- Push the ‘Print Screen’ button (also called ‘PrntScn’) on your keyboard. At this stage, it will seem like nothing has happened.
- Open the Paint program: Click ‘Start’ and search for ‘Paint’, click on the Paint to open this option.
- Press Control + V to paste the ‘screenshot’ into Paint.
- Set up the page to Print. Go to File_Page Setup and you will be presented with the following Window:
Change the Page Orientation to Landscape. Change the Scaling to Fit to: 1 by 1 page(s). Press OK.
- Save the image with a file name of your choice.
- Open the saved files and press Control + P to print the ‘Screenshot’. (If printing is required)
NOTE: On newer versions of windows, pressing the ‘Print Screen’ button, activates the Snipping Tool. Using snipping tool is detailed in Option 2 below.
In Mac:
- Press Command + Shift + 3.
- The screenshot is automatically saved to your desktop. Rename it to a name of your choice.
Student Responsibilities in online exams
With the Online Exams being taken up by more and more students, it is good to have a clear understanding of who is responsible for what.
In short, the ICB is responsible to set-up the exam, manage the platform, manage student access to the exam, proctor the exam, mark the exam papers and issue results.
On the other hand, students are responsible to ensure that they meet all the technical requirements to be able to seamlessly write an online exam, complete the FULL PoE by the due date and follow all ICB policies related to exams and conduct.
If a training centre books their students for an online exam, the Training Centre are there to support their students in preparing for the exam. This can take different forms and will be listed in a bit more detail below.
For a short summary of the main responsibilities between ICB and the students, please see as follows;
Below, you will see a more detailed list of responsibilities between the ICB, the ICB student and an ICB Accredited Training Centre (College) in terms of the actions related to Online Exams:
| Area of Responsibility | ICB’s Responsibility | Student’s Responsibility | Training Centre’s Responsibility |
| Provide the platform (Macci) on which the online exam runs |
Yes
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| Ensure that the platform works during the exam |
Yes
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| Ensure that the exam is set-up on the platform |
Yes
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| Ensure that those students that qualify and meet the technical requirements can access the online exam on the day of the exam |
Yes
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| Be on standby during the exam to assist students should they experience difficulties |
Yes
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Proctor and monitor the online exam
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Yes
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| Invigilate the exam |
Yes
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Yes when students write at a Training Centre venue
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| Adhere to normal exam conditions |
Yes
|
Yes
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Yes
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| Follow ICB guidelines in terms of exam conduct |
Yes
|
Yes
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| Provide students the opportunity to apply for mitigating postponements ONLY for those circumstance beyond the scope of the technical circumstances; e.g. off sick, etc |
Yes
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| Grade and mark the submitted PoE’s and exams |
Yes
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| Issue exam results |
Yes – issue to Providers and Students, if student is a Distance Student
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Issue results to enrolled students at own Training Centre
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| Issue ICB certificate if student passed the course |
Yes – issue to Providers and Students, if student is a Distance Student
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Issue to enrolled students at own Training Centre
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| Ensure that ALL technical requirements are met |
Yes
|
Yes, if enrolled students at Training Centre makes use of Training Centre’s computers to write Online Exam
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Ensure that ALL the connection requirements for the exam are met, which includes the following, but is not limited to only these:
|
Yes
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| To ensure that the laptop/desktop being used, meets ALL the hardware requirements for the exam. |
Yes
|
Yes, if enrolled students at Training Centre makes use of Training Centre’s computers to write Online Exam
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| To ensure that the laptop/desktop being used, meets ALL the software requirements for the exam |
Yes
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Yes, if enrolled students at Training Centre makes use of Training Centre’s computers to write Online Exam
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| To ensure that ALL the systems checks have been completed and PASSED by the due date |
Yes
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| To follow and complete ALL the sections in their PoE |
Yes
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| To have completed the FULL PoE by the PoE due date |
Yes
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| To have read ALL applicable documentation and have watched all applicable youtube video |
Yes
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Yes, if Training Centre’s enrolled students has been booked for an online exam
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| To have read ALL applicable documentation and have watched all applicable youtube videos |
Yes
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Yes, if Training Centre’s enrolled students has been booked for an online exam
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| Apply for postponement if criteria for mitigating circumstances are met via the ICB website |
Yes – if Distance Student
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Yes on behalf of classroom student
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| Assess requests for postponement based on set criteria and award postponement is criteria is met |
Yes
|
Should you be uncertain about anything, please ensure that you read all the information provided regarding Online exams, this includes FAQ’s on the websites, videos, resources in the portfolio and read all the ICB policies in full. If you have done all of these, all your questions should have been answered and you will have all the technical knowledge to seamlessly write your online exam.
Technical specifications for online exams
For online exams, ICB runs digital invigilation to ensure the Academic integrity of the online exams. If you have chosen to participate in ICB Online exams, there are a few technical settings and requirements that are compulsory.
Contents of this document are:
1. General Technical requirements
2. External venue extra setup checks
3. Troubleshooting connectivity
1. General Technical requirements
- The exam can be taken at home, office or college, but the student must take the responsibility to ensure that unforeseen disruptions will not adversely impact them.
- Booking for an online exam means that students agree that they have the listed requirements available at their disposal in order to participate in the ICB online exams.
- Technical Specifications are subject to change as processes are refined and updated after every exam session.
- It is the student’s responsibility to ensure that all the listed specified technical and connection requirements are met.
- Should a student still be disrupted and unable to complete the exam, they may only apply for a mitigating postponement for circumstances beyond the scope of the technical specifications. Please see the ICB Examinations Policy for details.
- If a student completes an exam but has technical difficulties during the exam, these can be reported in the post-exam survey for the assessor to be aware of.
In order to meet the requirements below you must match the following:
If you do not meet ALL of these, then you are not using the recommended specifications and will have issues on exam day.
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TECHNOLOGY REQUIREMENTS FOR ONLINE EXAMS |
SPECIFICATIONS |
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Connection |
Connectivity requirements |
FIXED LINE
WIRELESS: NOT RECOMMENDED
Click here for a more detailed explanation of network connections |
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Internet line speed |
5 Mbps minimum download speed for the duration of the exam PER PERSON. Do a speed test or Check in with your ISP if you are unsure of your speed. (ISP = Internet Service Provider) |
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| Data requirements | At least between 3 – 5 gb of data for the exam duration. | |
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Device security / firewalls / permissions |
The online exam requires access to camera / mic / pop-ups / screen sharing and 3rd party cookies. The browser, device and network being used must have access to all of these. |
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Hardware |
Desktop or Laptop |
Fully charged if laptop – (Tablets and mobile phones are not permitted) |
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Screens |
Only ONE screen allowed |
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Microphone |
Device mic required |
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Webcam |
1280×720 resolution. Must be enabled in both your browser and your device. Camera must show students full face clearly. |
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Ram |
4GB |
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Calculator |
Basic or Scientific calculator (Not Financial) |
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Software |
PC users |
Windows 8 or 10 |
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PC user browser |
Chrome |
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Mac users |
Mac OSX Sierra |
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Mac user browser |
Chrome |
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Recommended scanning app |
Adobe Scan |
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Software |
MS Office – Word, PowerPoint, Excel |
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PDF documents |
Must be capable of downloading and opening PDF documents. A PDF reader can be used |
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| Other | Browser Tabs | All non Macci tabs must be closed in your browser. |
| Apps | All apps on your device must be closed | |
2. If you are writing at an external venue e.g. work, library, college, etc.
2.1 Connectivity (ie network speed)
- The Technical Specifications for Connection, Hardware and Software must be met for each individual student writing an online exam. If the venue is unable to provide or confirm that these specifications can be met per student for the duration of a online exam, an alternative source must be found.
- Use the technical specifications table provided to confirm these with the external venue prior to writing the online exam.
2.2 Network Access (3rd party blocks)
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Some organisations block 3rd party access on devices and / or networks and this will not allow you to access the exam.
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The ICB is not able to remove any of these blocks for you but this will give you information to discuss with the IT department ahead of the exam. If they cannot resolve the issue, you will need to find alternatives for the exam.
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You can run this check to ensure that there are no 3rd party blocks on the external device and/or network you will be using for the exam. Contact ICB Support for more information.
3. Connectivity Troubleshooting
One of the biggest obstacles with Digital invigilation is maintaining the right level of connectivity to stream the exam. If you are having any issues with connectivity, these tips may help:
- Restart your device and router before the exam session.
- Double check that all other applications on your device are completely closed. Some of these run in the background and use bandwidth. (ie email, WhatApp etc)
- Close all other tabs in your browser.
- If you are at home, make sure no-one else in the house is using the connection during your exam session.
- If you’re having trouble during a live online exam, contact the ICB immediately using the Live Chat function on the bottom right of the Macci page.
