How to Professionally Resolve Issues

Professionally resolve issues

While we understand that students may occasionally face challenges or have grievances, we believe it is essential to emphasize the importance of using appropriate channels for communication and feedback within our academic community.

This not only helps in resolving issues more effectively, but also maintains the professionalism and integrity of our institution.

To remember, Social Media is not the mechanism for effective nor professional communication. It is exactly that, a social platform.

Also the number of people posting on social media is NOT indicative of the total number of members in an institution.  So to bear in mind there could be thousands of very happy customers but a very small minority that constantly resort to social media.

Here are a few points to consider:

  1. Official Channels:
    We have established official channels, such as our website and email, for students to address their concerns, seek guidance, or provide feedback. These channels are designed to ensure that your concerns are heard, documented, and appropriately addressed by the relevant departments or authorities.
  2. Privacy and Respect:
    Publicly airing grievances on social media platforms can sometimes lead to misunderstandings, miscommunication, or unintended consequences. It is essential to maintain respect and privacy when discussing sensitive matters related to our institution and individuals within it.
  3. Effective Resolution:
    By using the official channels provided, you are more likely to receive a timely and effective response to your concerns. Our faculty and staff are committed to helping you succeed and resolve any issues you may encounter during your academic journey.
  4. Documentation:
    When you communicate with a company through official channels, you have a record of the conversation, which can be useful for reference in case you need to escalate the issue or refer to it at a later stage.
  5. Maintaining a Positive Relationship:
    Engaging in a direct conversation with the company allows for more constructive and potentially positive interaction.  Publicly complaining on social media can lead to confrontational exchanges and damage relationships.
  6. Malpractice risks:
    Often times people resort to social media vents, and this could contravene malpractice policies especially if found after that the complaint was unfounded and brand damaging.
  7. Brand damaging: If your complaint is one sided, unfounded and brand damaging, sharing it on social media can prompt the company to take swift action.  This could lead to a number of steps open to the company or institution.

Please see below extra information on ICB’s policies: Click here